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They’re not always who you think they are. A well-known case in point is the lesson Harrah’s learned about its customers, shared by its CEO: “Before we could persuade customers to come back time after time, we needed to take a hard look at them and understand how much value each of them brought to us. Customer Service - Casinopedia They DO expect you to fix things when they go wrong." In these terms, casino customer service is a way of identifying and resolving the problems of a service or product through the people who are using and (ideally) benefiting from it - the customers. Some of the best customer service occurs soon after a service has been rendered. Casino - Wikipedia A casino is a facility which houses and accommodates certain types of gambling activities. The industry that deals in casinos is called the gaming industry.Casinos are most commonly built near or combined with hotels, restaurants, retail shopping, cruise ships or other tourist attractions. An Exploratory Study of Casino Customer Loyalty Programs
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